Customer Service

Pricing Questions

Questions about pricing?
Call us at 612-378-0457 and our staff will be happy to answer any questions about our pricing and help you find the most affordable textbook options.

Or e-mail us by clicking HERE to reach the Student Bookstore.

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Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Call us at 612-378-0457, Monday through Friday 9 - 6, Saturday 11 - 4. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Return Policy

Textbook Returns

• Textbooks may be returned for 100% refund only during the first 10 days of the semester (or the first week of each summer session). There is a specific day that is the last day to return textbooks for a given term. Books purchased for Spring 2010 may be returned through January 29.
• Any Textbook purchased after the return date is not returnable.
• You must have your sales receipt.
• New textbooks must be completely in new, saleable condition. Any sort of markings, page bends, or other accrued damage will result in the book being non-returnable.
• Packages of books wrapped in plastic must not be opened.
• Your fee or enrollment statement may also be required as proof of enrollment for that term.

 Apparel Returns

• Apparel may be returned within 30 days from purchase date on sales receipt.
• You must have your sales receipt present
• Merchandise must be in new condition and have all of its tags intact.

Greek + Gift Items

• All Greek and Gift items may be returned within 30 days from purchase date on sales receipt.
• You must have your sales receipt present.
• All items must be in new, saleable condition. Any packaging must be intact.

CDs and DVDs

• DVDs can only be returned if they are proven to be defective and only for 24 hours after they are purchased.
• In-store credit will be given for DVDs if they are defective.

The following items are not returnable:  
Trade books, reference books, or non-textbooks, school supplies, calculators, software, food and hygiene items are not returnable.
Defective merchandise is returnable.

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Contact Support

Contact us anytime with questions or concerns via email at: customerservice@sbsuofm.com. You can also contact our customer service department at: 612-378-0457

Support Contact Form

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